bet3 Privacy Policy

bet3 is committed to protecting the privacy and security of all personal information entrusted to us by our players. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and all implementing regulations issued by the National Privacy Commission (NPC).

This Policy applies to all personal data collected through the bet3 platform, including but not limited to:

• Information provided during account registration;
• Data submitted for identity verification (KYC) purposes;
• Payment and financial transaction records;
• Betting and gaming activity logs;
• Communications with customer support;
• Technical data collected automatically through your use of the platform, including device identifiers, IP addresses, and browser information.

By creating an account on bet3, depositing funds, placing wagers, or otherwise using any feature of the platform, you explicitly consent to the collection, processing, storage, and use of your personal data in the manner described in this Policy.

For the purposes of this Privacy Policy and the Data Privacy Act of 2012, bet3 is the data controller responsible for the collection and processing of your personal information. As the data controller, bet3 determines the purposes and means of processing your personal data and is accountable for compliance with all applicable Philippine data protection laws.

If you have any questions, concerns, or requests regarding the processing of your personal data, you may contact bet3's Data Protection Officer via the contact details provided in Section 13 of this Policy.

bet3 collects several categories of personal information to operate the platform, fulfill regulatory obligations, and provide services to players. The types of information collected include:

3.1 Registration Information

When you create a bet3 account, you are required to provide:

• Full legal name as it appears on government-issued identification;
• Date of birth (to verify you are at least 21 years old, as required by PAGCOR regulations);
• Philippine mobile phone number;
• Valid email address;
• Residential address;
• Username and password (password is stored in encrypted format and is not accessible to bet3 staff).

3.2 Identity Verification (KYC) Data

To comply with Philippine Anti-Money Laundering Act (AMLA) requirements and PAGCOR directives, bet3 collects identity verification documents, including:

• Government-issued Philippine identification (UMID, SSS Card, PhilHealth Card, Driver's License, Passport, or other acceptable ID);
• Proof of address documents (utility bills, bank statements, or official government correspondence);
• Photographs or scanned images of the above documents.

3.3 Financial and Payment Data

bet3 collects and processes financial information necessary to facilitate deposits, withdrawals, and transaction reconciliation:

• Payment method details (GCash account, Maya account, bank account numbers for Philippine banks such as BPI, BDO, Metrobank, etc.);
• Transaction history including deposit amounts, withdrawal requests, and timestamps;
• Wallet balance and bonus fund status.

Note: bet3 does not store full credit card numbers or CVV codes. Payment processing for card transactions is handled by certified third-party payment processors in compliance with PCI-DSS standards.

3.4 Gaming and Betting Activity

To maintain platform integrity, prevent fraud, and comply with regulatory reporting obligations, bet3 logs all gaming activity, including:

• Bets placed (game type, stake amount, odds, outcome);
• Game session data (slots spins, live dealer rounds, sports bets);
• Winnings, losses, and net gaming revenue per session;
• Bonus usage and wagering progress;
• Responsible gaming tool usage (deposit limits, session alerts, self-exclusion requests).

3.5 Technical and Usage Data

When you access bet3, the platform automatically collects certain technical information:

• IP address and approximate geographic location derived from IP;
• Device type, operating system, browser type and version;
• Screen resolution and device identifiers;
• Referral source (how you arrived at bet3.cam);
• Pages visited, time spent on each page, and navigation patterns;
• Session timestamps (login and logout times).

3.6 Communications

bet3 retains records of all communications between players and customer support, including:

• Live chat transcripts;
• Email correspondence;
• Complaint submissions and dispute resolution records.

bet3 processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your player account, authenticate your identity at login, and provide access to your wallet, tran saction history, and platform services;
• Identity Verification (KYC): To verify your age (confirming you are 21 years or older as mandated by PAGCOR), confirm your identity, and comply with Anti-Money Laundering Act (AMLA) obligations;
• Payment Processing: To process deposits, execute withdrawal requests, reconcile transactions, and detect and prevent fraudulent payment activity;
• Platform Security: To detect and prevent unauthorized access, cheating, collusion, bonus abuse, money laundering, and other prohibited conduct;
• Regulatory Compliance: To fulfil bet3's obligations under Philippine law, PAGCOR directives, and AMLA reporting requirements, including the provision of transaction records to competent authorities upon lawful request;
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of all player communications;
• Responsible Gaming: To monitor gaming patterns for signs of problematic gambling behaviour, enforce deposit limits and self-exclusion requests, and apply PAGCOR's player protection measures;
• Platform Improvement: To analyse aggregated, anonymised usage data to improve platform performance, optimize game offerings, and enhance the overall user experience for Filipino players;
• Marketing Communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw this consent at any time by contacting bet3 support.

bet3 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where such processing is necessary for real-time fraud prevention.

bet3 processes your personal data on the following legal bases as provided under the Data Privacy Act of 2012 (RA 10173) and its implementing rules:

• Contractual Necessity: Processing is necessary to perform the contract between you and bet3 — i.e., to provide you with access to the platform, process your deposits and withdrawals, and deliver gaming services;
• Legal Obligation: Processing is necessary to comply with bet3's legal obligations under Philippine law, including AMLA reporting, PAGCOR regulatory requirements, and tax regulations;
• Legitimate Interests: Processing is necessary for bet3's legitimate interests in preventing fraud, ensuring platform security, maintaining platform integrity, and improving the service, where such interests are not overridden by your data protection rights;
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which may be withdrawn at any time without affecting the lawfulness of processing conducted prior to withdrawal.

bet3 does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Payment Processors: Personal and financial data is shared with certified Philippine payment service providers (including GCash, Maya, BPI, BDO, Metrobank, and InstaPay operators) strictly as necessary to process your deposits and withdrawals;
• Identity Verification Providers: KYC documents may be processed by third-party identity verification services engaged by bet3 under strict data processing agreements that prohibit secondary use;
• Game Providers: Certain gameplay data may be shared with certified game software providers to facilitate live dealer games and slot play. These providers act as data processors under written agreements with bet3;
• Regulatory Authorities: Transaction records, account information, and any other data required by PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other competent Philippine government authority may be disclosed upon receipt of a lawful request or directive;
• Legal Proceedings: bet3 may disclose personal data where required by a court order, subpoena, or other binding legal process issued by a competent Philippine court;
• Corporate Transactions: In the event of a merger, acquisition, or restructuring involving bet3, personal data may be transferred to a successor entity, subject to equivalent privacy protections and prior notification to affected players.

bet3 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Transport Encryption: All data transmitted between your device and bet3 servers is protected using 256-bit Transport Layer Security (TLS/SSL) encryption;
• Password Storage: Player passwords are stored using a one-way cryptographic hashing algorithm with salting. bet3 staff cannot view your password in plain text at any time;
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of access security;
• Access Controls: Access to personal data within bet3 systems is restricted on a need-to-know basis. Only authorised personnel with a legitimate operational reason may access player records;
• Security Monitoring: bet3 systems are monitored continuously for suspicious activity, intrusion attempts, and anomalous behaviour patterns;
• Data Minimisation: bet3 collects only the minimum personal data necessary to fulfil each stated purpose and does not retain data beyond applicable retention periods.

While bet3 takes all reasonable precautions, no electronic transmission or storage system can guarantee absolute security. In the event of a personal data breach that poses a significant risk to your rights and freedoms, bet3 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

bet3 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website.

The following categories of cookies are used by bet3:

• Strictly Necessary Cookies: Essential for the operation of the platform. These include session management cookies that keep you logged in during your gaming session and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without affecting platform functionality;
• Functional Cookies: Store your preferences such as language settings, preferred game categories, and display options to personalise your experience on return visits;
• Analytical Cookies: Collect anonymised, aggregated data about how players use the platform — including which pages are visited most frequently and where players navigate from. This data helps bet3 improve the platform. No personally identifiable information is included in analytical reports;
• Session State Cookies: Maintain the continuity of your game session in live casino and slot games, ensuring that your wager and game state are preserved in the event of a brief network interruption.

You can manage or delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into or using the bet3 platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

bet3 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account and Registration Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, as required for AMLA compliance and PAGCOR audit purposes;
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of last transaction or account closure, whichever is later, in compliance with AMLA record-keeping obligations;
• Transaction and Betting Records: Retained for a minimum of five (5) years, in accordance with PAGCOR regulatory requirements and Philippine tax regulations;
• Customer Support Communications: Retained for three (3) years from the date of the interaction, or for the duration of any ongoing dispute resolution;
• Marketing Consent Records: Retained for three (3) years from the date consent was given or withdrawn;
• Technical and Usage Logs: Retained for twelve (12) months for operational and security purposes, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any individual player. Requests for early deletion are subject to the overriding legal obligation to retain records as described above.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by bet3:

• Right to Be Informed: The right to be notified of how your personal data is collected, processed, and used — which this Privacy Policy fulfils;
• Right of Access: The right to request a copy of the personal data bet3 holds about you, along with information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data. For certain account details, you may update these directly through your bet3 account settings;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bet3's overriding legal obligation to retain records as described in Section 9;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format, and to have it transmitted to another data controller where technically feasible;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to bet3's overriding legitimate grounds;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please submit a written request to [email protected] with "Data Privacy Request" in the subject line. bet3 will respond within fifteen (15) business days of receiving a valid, verifiable request. We may need to verify your identity before processing the request to protect against unauthorised access to your data.

The bet3 platform is strictly intended for adults aged 21 years and above, as mandated by PAGCOR regulations applicable to online gambling in the Philippines. bet3 does not knowingly collect personal data from individuals under the age of 21.

If bet3 becomes aware that personal data has been collected from a person under 21 years of age — whether through misrepresentation during registration or any other means — the affected account will be immediately suspended, all associated data will be reviewed and handled in accordance with applicable law, all winnings will be voided, and deposited funds will be returned net of any bonuses claimed.

If you are a parent or guardian and believe that a minor in your care has registered an account on bet3, please contact our support team immediately at [email protected] so that we can take appropriate action without delay.

bet3 reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, platform operations, or data processing practices. When material changes are made, bet3 will:

• Update the "Last Updated" date at the top of this page;
• Notify registered players via their registered email address where the changes are significant; and
• Display a prominent notice on the bet3 platform for a period of at least fourteen (14) days following the change.

Continued use of the bet3 platform following notification of any change to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the platform and may request account closure by contacting support.

We encourage all players to review this Privacy Policy periodically to stay informed about how bet3 protects your personal information. The most current version will always be available at bet3.cam/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet3, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — use the subject line "Data Privacy Request" for all formal data rights inquiries;
• Live Chat: Available 24/7 directly on the bet3 platform for general privacy questions and account-related concerns;
• FAQ: Common privacy and account questions are answered at bet3.cam/faq.

If you are not satisfied with bet3's response to your data privacy inquiry, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines, the competent supervisory authority for data protection matters in the Philippines.